The Secret to Keeping Customers is Keeping in Touch
… small businesses and retailers began to recognize the fail of focusing on attracting new customers without maintaining contact with existing customers.
5 Ways to Stop Paying Sales Staff to Stand Around!
It makes me NUTS when I walk into a store and see employees just standing around, arms folded, slouched posture, looking oh, so bored… WHEN THEY COULD BE…
Can customers tell the difference between great customer service and just a liberal return policy?
No questions asked, but are the customer’s questions answered? Return policies are important to your customers, but understand the differences between policies and service.
How to boost sales in a slow economy
Need to boost sales in this slow economy? You can’t enhance a failing system with modern tools. Begin in your own backyard, as they say. Clear out the weeds and fallen trees, then start anew.
Making the Most of Retail Schedules
If you’re in retail, you’re working ON the weekend instead of FOR the weekend!
So, what’s the best way to make the most of it?
Find the Customer’s Need, Then Find a Way to Fulfill it to Make the Sale.
“DETERMINE THE WHY” AND YOU’LL ALWAYS MAKE THE SALE. You don’t have to fill that need with the product they asked for. You just have to fill the need.