management

Retail A.D.D. – Are distractions costing you business?

09/24/2011Blog, Email Marketing, leadership, management, marketing, retail, sales, small business, Social Mediacustomer loyalty, customer service, Email marketing, entrepreneur, Facebook, management, retail, Sales, Small business, twitter

Maybe, … but most likely, if truth be told, it’s because you are losing the business you already have.
We can’t see the forest for the trees and we don’t recognize a…

3 No-Fail Ways to Collect Email Addresses

09/03/201109/24/2016management, marketing, non-profit, small business, Social Mediabusiness, Constant Contact, customer loyalty, E-mail, E-mail spam, Electronic mailing list, Email address, Email marketing, Email Spam, Facebook, Forrester Research, Marketing, Newsletter, Small business, Social Media, success

There’s no need to fear asking your customers, clients and contacts for their email addresses! Practice using these 3 ways to acquire new email addresses for your email marketing.

5 ways to Raise Your Email Open-Rate

09/01/2011management, marketing, non-profit, small businessbusiness, Communications, connection, customer loyalty, customer service, Email address, Email marketing, entrepreneur, Great Comet, Marketing, New York City, Newsletter, retail, Shopping, Subscription business model, success, Washington DC

5 common emotional needs of your customers to help get your email opened…

The Secret to Keeping Customers is Keeping in Touch

07/21/201109/24/2016Email Marketing, management, marketing, non-profit, small business, Social Mediabusiness, Constant Contact, customer service, Email marketing, Facebook, Google, Mailchimp, Marketing, retail, ROI, Sales, Small business, Social Media, twitter

… small businesses and retailers began to recognize the fail of focusing on attracting new customers without maintaining contact with existing customers.

5 Ways to Stop Paying Sales Staff to Stand Around!

06/23/2011Blog, leadership, management, marketing, retail, small business, Social Mediabusiness, customer loyalty, customer service, Education and Training, Insurance, management, morale, Office Depot, productivity, recognition, retail, Sales, Shopping, Small business, success, time management

It makes me NUTS when I walk into a store and see employees just standing around, arms folded, slouched posture, looking oh, so bored… WHEN THEY COULD BE…

Can customers tell the difference between great customer service and just a liberal return policy?

06/21/2011managementAbraham Lincoln, business, customer service, Education and Training, Lands' End, Neiman Marcus, Nordstrom, retail, Returning, Social Media, twitter

No questions asked, but are the customer’s questions answered? Return policies are important to your customers, but understand the differences between policies and service.