“Next in line, please” could thwart sales opportunities
Have you unconsciously trained your staff to be blind to sales opportunities? Job description restrictions may be thwarting your staff’s ability to sell more.
Priorities – Customer service or paperwork?
Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.
Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance
It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.
5 Ways to Create Customer-Centric Servic
If you don’t have a firm grip on how returns are handled in your business, you might as well throw money out the window. Read this article to learn some valuable lessons on handling returns.
#1 rule for retail success
So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.
How to use social media to protect your customer service reputation
Even if you are technophobic, you must at least monitor social media avenues like twitter and facebook for comments customers may make about your business practices. Read this article to learn some easy first steps for monitoring social media.