404.295.7755
hania@smbsmartmarketing.com
3162 Johnson Ferry Rd. #331, Marietta, GA 30062

Education and Training

It's not all about you

Social Media strategy? It’s NOT about YOU.

04/09/201212/05/2015marketing, non-profit, small businessbusiness, connection, customer service, Education and Training, Email marketing, entrepreneur, Facebook, Marketing, Saturday Night Live, Small business, Social Media, social media strategy, success, time management, twitter

I want so much to just reach into your small business and non-profit social media accounts and take the YOU out of your posts! I know you have seen a zillion articles on how Social Read More

Small Business Owner and you still don’t own a SmartPhone?

03/29/2012management, marketing, non-profit, small businessboomers, business, business card scanner, Communications, connection, customer loyalty, customer service, Education and Training, entrepreneur, Facebook, Flip (form), Global Positioning System, initial expense, Instant messaging, Internet access, LinkedIn, Marketing, miniature computer, mobile, Personal computer, Small business, Smartphone, Social Media, success, Talk radio, technology, time management

What’s the first thing you notice about this picture? No one has their Smartphones to their EARS! Why? Because there is so much more you can do with them than talk to others! (I don’t Read More

Social Media: the part that is “Free” is just a tool.

03/09/2012Blog, management, marketing, non-profit, retail, small business, Social Mediabad websites, business, Communications, Education and Training, entrepreneur, Facebook, free website template, LinkedIn, Marketing, media tools, pinterest, right tools, Small business, Social Media, Social network, success, technology, twitter, YouTube

How well are you using your social media tools? Tell me you don’t run across a lot of bad websites and social media pages on a daily basis…?

Is Social Media really Social? More than you think!

02/18/2012marketingbusiness, Communications, Education and Training, Facebook, LinkedIn, mutual admiration, quality connections, Small business, social exchange, Social Media, twitter, verbal exchange

Social Media is the optimal place for humans to enjoy interacting with other human beings on the most modern method of communication. In 1876, when the telephone was invented, the naysayers thought telephones would take the place of “real” conversation and in the 1970s,

4 ways to lose customers

10/11/2011Blog, management, marketing, small business, Social MediaBlack hole, business, Call centre, Customer relationship management, customer service, E-mail, Education and Training, Facebook, FAQ, NASA, Question, Social Media, success, twitter, United States, YouTube

Bottom Line – and I think I speak for many customers… How stupid is it for a business to piss off a customer? Here’s my insensitive blast! :s

5 Ways to Stop Paying Sales Staff to Stand Around!

06/23/2011Blog, leadership, management, marketing, retail, small business, Social Mediabusiness, customer loyalty, customer service, Education and Training, Insurance, management, morale, Office Depot, productivity, recognition, retail, Sales, Shopping, Small business, success, time management

It makes me NUTS when I walk into a store and see employees just standing around, arms folded, slouched posture, looking oh, so bored… WHEN THEY COULD BE…