404.295.7755
hania@smbsmartmarketing.com
3162 Johnson Ferry Rd. #331, Marietta, GA 30062

customer service

It's not all about you

Social Media strategy? It’s NOT about YOU.

04/09/201212/05/2015marketing, non-profit, small businessbusiness, connection, customer service, Education and Training, Email marketing, entrepreneur, Facebook, Marketing, Saturday Night Live, Small business, Social Media, social media strategy, success, time management, twitter

I want so much to just reach into your small business and non-profit social media accounts and take the YOU out of your posts! I know you have seen a zillion articles on how Social Read More

Small Business Owner and you still don’t own a SmartPhone?

03/29/2012management, marketing, non-profit, small businessboomers, business, business card scanner, Communications, connection, customer loyalty, customer service, Education and Training, entrepreneur, Facebook, Flip (form), Global Positioning System, initial expense, Instant messaging, Internet access, LinkedIn, Marketing, miniature computer, mobile, Personal computer, Small business, Smartphone, Social Media, success, Talk radio, technology, time management

What’s the first thing you notice about this picture? No one has their Smartphones to their EARS! Why? Because there is so much more you can do with them than talk to others! (I don’t Read More

4 ways to lose customers

10/11/2011Blog, management, marketing, small business, Social MediaBlack hole, business, Call centre, Customer relationship management, customer service, E-mail, Education and Training, Facebook, FAQ, NASA, Question, Social Media, success, twitter, United States, YouTube

Bottom Line – and I think I speak for many customers… How stupid is it for a business to piss off a customer? Here’s my insensitive blast! :s

Retail A.D.D. – Are distractions costing you business?

09/24/2011Blog, Email Marketing, leadership, management, marketing, retail, sales, small business, Social Mediacustomer loyalty, customer service, Email marketing, entrepreneur, Facebook, management, retail, Sales, Small business, twitter

Maybe, … but most likely, if truth be told, it’s because you are losing the business you already have.
We can’t see the forest for the trees and we don’t recognize a…

5 ways to Raise Your Email Open-Rate

09/01/2011management, marketing, non-profit, small businessbusiness, Communications, connection, customer loyalty, customer service, Email address, Email marketing, entrepreneur, Great Comet, Marketing, New York City, Newsletter, retail, Shopping, Subscription business model, success, Washington DC

5 common emotional needs of your customers to help get your email opened…