customer service Archives - Small Business Smart Marketing

Image Screen Capture of a Google Rating Review

3 Ways to Encourage Written Reviews from Customers

02/27/2018retail, review, small business, Social Mediabusiness, customer loyalty, customer service, Facebook, Google, online listings management, ratings, retail, review, review platform, Small business, Yext

We live and breathe by our business reviews. So, you’ve made it a habit to ask your small business or retail customers to go to Google, Yext, Facebook, etc. to post reviews. Then, you discover Read More

IMAGE_Passion led us here_ian-schneider-66374

Small Business Stories – An Introduction

09/12/201709/12/2017Blog, leadership, management, marketing, restaurant, retail, small businessblog, business, connection, customer service, customers, Education and Training, management, Marketing, Small business, small business owners, success

Small businesses begin with stories. Small Businesses root in an idea, an inspiration, an event, a need – which leads to a story. This post is an introduction to a new direction of blog posting I’m Read More

IMAGE_Stock_ .25 street shops tim-gouw-17262

Keys to Niche-Driven Small Business Marketing

05/02/2017Blog, Email Marketing, marketing, restaurant, retail, small business, Websitecall to action, customer loyalty, customer service, customers, Email marketing, Marketing, niche-driven business, North Georgia, Sales, Shopping, Small business, small business owners, terminator, town square

Ah, what a delight to visit an old fashioned town square! North Georgia has dozens of old town squares perfect for niche-driven businesses. Recently, my family and I had the itch to enjoy our local Read More

Is Retail Brick and Mortar Doomed?

04/14/201704/14/2017Blog, retail, sales, small businessblogging, customer loyalty, customer service, retail, Sales, Small business, success

The retail headlines are shouting… “Retail department stores are closing by the hundreds!” “Online shopping is doing record business!” “People are shifting their spending to travel, big ticket items, and dining out!” How can a Read More

Social Media Small Business Sucess quote

3 Small Business Social Media Best Practices

02/19/2017Blog, Email Marketing, leadership, management, marketing, retail, sales, small business, Social Mediabusiness, customer service, Education and Training, Small business, Social Media, success

It astounds me how many small businesses I patronize… do not request I follow their social media account, do not request my email address for newsletters, and do not request a review when I mention Read More

Every Santa Needs a Break! Put a Bench in Your Store

12/04/201411/24/2015marketing, retail, small business, Social Mediablog, business, Christmas, customer loyalty, customer service, Education and Training, Email marketing, entrepreneur, Facebook, Family, followers, Furniture, store fixtures

The weary, bag laden, and soon impatient non-shopper leaves to shop elsewhere or coaxes the rest of the groups to leave. It’s a lose-lose for you and your shoppers. So, why encourage the non-shopper to become grumpy and negatively influence your happy shoppers?