retail

Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance

02/24/2011leadership, management, retail, small businessbusiness, Complaint, customer service, Education and Training, franchisees, franchises, Internet forum, Lunch, Performance, retail, Sales, Salesforce.com, Small business, TechCrunch

It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.

6 Ways to Make the Holiday Business Season Civil

11/14/201012/01/2015humor, marketing, retail, small businessBlack Friday, Christmas, Christmas Eve, Custom Menu, customer service, Electronic commerce, Flip Flops, productivity, Santa Claus, Shopping, Shopping bag, Trail mix, United States

The Holiday Shopping Season is Here! YIKES! Some basic helpful and (should be) obvious tips to get through the toughest retail season. Happy Holidays!

Focus on Where You Want to Go

08/20/201012/01/2015Blog, leadership, management, marketing, retail, small business, Social Mediabusiness, Communications, connection, Donald Fehr, entrepreneur, focus, Hockey, Ice hockey, layoffs, morale, Olympics, sincerity, Sochi, Social Media, success, The Next One, twitter, Wayne Gretzky

I’ve printed out these quotes and put them on my wall because it hit me that Life isn’t really about change, it’s about…

Does Your Brick and Mortar Have Curb Appeal?

06/19/201011/25/2015Blog, management, marketing, retail, small businessappearance, business, connection, Curb appeal, customer loyalty, customers, Marketing, positive, retail, Small business, success, supplies, time management

YOU may not see it, but a little clutter here and there, old inventory gathering dust, bulletin boards with last month’s information, paperwork piling up on the office desk,… to your customer, it all contributes to a sense of lifelessness and poor standards…

Are Your “Free” Services Putting You in the Red?

06/18/201011/25/2015Blog, management, marketing, retail, small businessbusiness, Consulting, customer service, Education and Training, free, goods, Goods and services, Google, management, retail, Server Message Block, services, Small business, Telecommunications, time, value

Have customers come to depend on your “free” services too much? Throwing in small goods and services and not considering the value of services and expertise can put you out of business….

Store Etiquette Should be Sincere to be Effective

06/17/201011/25/2015Blog, leadership, management, marketing, retail, sales, small businesscustomer service, customers, greet, greeting, Hello!, management, retail, Sales, sincerity, Store manager

Who’s with me on this? – Please STOP yelling “hello” at me as I walk in the door of a store.