6 Ways to Make the Holiday Business Season Civil

6 Ways to Make the Holiday Business Season Civil

6 Ways to Make the Holiday Business Season Civil

The Holiday Shopping Season is HERE! Yikes!

Try to ease the stress a little! Retail salespeople and customers often forget what usually goes wrong during that jam-packed time of shopping at the malls and stores.

Here are some hints and tips for Retail Salespeople and Customers:

Salespeople: Avoid the following

1. LACK OF FOOD!

Please eat! Keep trail mix, Yogurt, and handy no need to refrigerate items to snack on while you are running around in the stockroom. Bring your lunch because you know the food court will be a nightmare! All too often you can’t leave for lunch until 2-3 pm to eat because of additional staffing during the holidays. And if you don’t eat, nobody is happy…

2. BAD SHOES!

Hey, You! At the cosmetic counter pushing the fragrance! Yes, I’m talking to you – wearing stilettos on marble floors for 4-6 hour shifts! You don’t look as pretty with a painful grimace on your face and standing like a crane trying to relieve the ball of foot pain…  Hint: If you wear opaque hose, you can get away with more sensible pumps and still look hot!

And GQ salesguys! Why are you cramping your toes into killer shoes with narrow toes for a 10 hour shift?

Get some arch supports, all of you!

3. OUT OF CONTROL FRUSTRATION!

Smile – even if it kills you – you’ll both feel better! Those crazed people in your stores already spent too much time in traffic and parking, so you know they have no time left to shop like a normal human. Why are you taking it personally when a customer’s head spins around because you aren’t 100% available to them with the exact gift they wanted to buy? Don’t even go there!

And the closer it gets to Christmas Eve, the more possessed they become – so get over it right now! The shopping devil has taken over their souls and no exorcist can heal them until at least after the “After Christmas Sales.”

At their best, they will be mindless zombies bumping into each other until they find their way out. (see video)

For Customers:

The 3 above apply to you, too, but here are your versions of what to avoid (salespeople – enjoy and de-stress while you read) :

1. BAD FOOD!

Please eat! But don’t take out your hunger and frustration on the food court vendors. They never claimed their food was gourmet, so why are you grumbling and complaining to the people behind the counter. No, at that price, they aren’t cooking it your way. And do you really want to irk off the ones who are handling your food?

2. SHOES NOT MEANT FOR SERIOUS SHOPPING!

Didn’t you learn last year when you could barely walk to your car after long hours in the stores? Do you have any idea how much territory you have to cover in a mall or plaza, not to mention up and down the aisles of the big department stores and discount superstores. And what about the added load of shopping bags to carry around? Today, there are all kinds of good looking comfortable shoes – heels, too. You can’t finish shopping and enjoy the holiday if you have blisters all over your feet and plantar fasciitis!

3. EVIL ATTITUDE@!/%!

Even if you catch bugs in your teeth, it’s worth smiling to get through shopping hell and turn it around to the spirit of the holiday season. Keep reminding yourself why you are shopping and a smile will come easier. Shopping hell comes mostly from procrastinating. Don’t take it out on the salesperson because you forgot gifts for Aunt Martha and her cat!

Start earlier – it’s easier on your wallet, and your blood pressure, too, if you spread the shopping out over the season rather than all in one day!

HAPPY HOLIDAY SHOPPING SEASON TO ALL!

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8 Responses to “6 Ways to Make the Holiday Business Season Civil”

  1. auntbethany

    I’m currently writing a blog on attempting to fit in one act of kindness per day during the holiday season (I call them “Random Acts of Christmas”), and what’s high up on my to-do list? Being REALLY patient with a retail store employee! They are one of my biggest pet peeves (no offense to those out you out there employed in retail), but I’m pretty sure, at the ripe age of 25, that I can decide for myself a.)if I want to open a charge card, b.)if I need help, c.)if I need a bigger size, and d.)no, I REALLY don’t want to see anything more…I’m just BROWSING!!! (deep breaths…deep breaths…)

    • @bizcommunicator

      I sooo get what you mean! And maybe your push for random acts of kindness will spread to the new year!
      But as far as the annoying policies of handling customers are concerned, the salespeople are pushed to do these things. If their corporate bigwigs and shop owners would stay on the floor long enough to recognize how annoying these tactics are to the customers, they might get an ahah! moment and allow the salespeople a little more latitude in how to handle their individual customers more intelligently. Too many of these strategies are dreamed up by corporate people who have never worked on the retail floor in their own stores. They believe all salespeople need to be robots simply spitting out the same lines.

      I have always believed the managers on the floor ought to be allowed to actually manage! To base the approach on their customers’ responses to policies – like it used to be before all the big mergers. Well, one can dream…

      Thanks for your comment, auntbethany! We can all use some holiday cheer! Happy Holidays!

  2. auntbethany

    I’m currently writing a blog on attempting to fit in one act of kindness per day during the holiday season (I call them “Random Acts of Christmas”), and what’s high up on my to-do list? Being REALLY patient with a retail store employee! They are one of my biggest pet peeves (no offense to those out you out there employed in retail), but I’m pretty sure, at the ripe age of 25, that I can decide for myself a.)if I want to open a charge card, b.)if I need help, c.)if I need a bigger size, and d.)no, I REALLY don’t want to see anything more…I’m just BROWSING!!! (deep breaths…deep breaths…)

    • @bizcommunicator

      I sooo get what you mean! And maybe your push for random acts of kindness will spread to the new year!
      But as far as the annoying policies of handling customers are concerned, the salespeople are pushed to do these things. If their corporate bigwigs and shop owners would stay on the floor long enough to recognize how annoying these tactics are to the customers, they might get an ahah! moment and allow the salespeople a little more latitude in how to handle their individual customers more intelligently. Too many of these strategies are dreamed up by corporate people who have never worked on the retail floor in their own stores. They believe all salespeople need to be robots simply spitting out the same lines.

      I have always believed the managers on the floor ought to be allowed to actually manage! To base the approach on their customers’ responses to policies – like it used to be before all the big mergers. Well, one can dream…

      Thanks for your comment, auntbethany! We can all use some holiday cheer! Happy Holidays!

  3. Angie

    I just moved from a place where you could wear flip-flops while Christmas shopping to a place where you need to wear moon boots… ugh. 😉

    I love this post – and as always, you’re absolutely right on!

    • @bizcommunicator

      Wow, I did that once – from Ft. Lauderdale to Kingston, NY. My blood was so thin, I had a really hard time. Bundle Up!

      And thanks, Angie, for the comment and compliment! 🙂
      I enjoy your freelance writing blog, too! Please feel free to plug yourself!

  4. Angie

    I just moved from a place where you could wear flip-flops while Christmas shopping to a place where you need to wear moon boots… ugh. 😉

    I love this post – and as always, you’re absolutely right on!

    • @bizcommunicator

      Wow, I did that once – from Ft. Lauderdale to Kingston, NY. My blood was so thin, I had a really hard time. Bundle Up!

      And thanks, Angie, for the comment and compliment! 🙂
      I enjoy your freelance writing blog, too! Please feel free to plug yourself!

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