Blog

Your Staff is Your Best Investment Toward Success

06/24/201011/25/2015Blog, humor, leadership, management, marketing, small businessbusiness, Communications, focus, management, morale, productivity, recognition, Sales, Small business, success

It’s never good to lose staff – for you or your customers. Will your staff leave you? Not if you buy them pastries. 😉 kidding. The real reason they most often leave is …

Does Your Brick and Mortar Have Curb Appeal?

06/19/201011/25/2015Blog, management, marketing, retail, small businessappearance, business, connection, Curb appeal, customer loyalty, customers, Marketing, positive, retail, Small business, success, supplies, time management

YOU may not see it, but a little clutter here and there, old inventory gathering dust, bulletin boards with last month’s information, paperwork piling up on the office desk,… to your customer, it all contributes to a sense of lifelessness and poor standards…

Are Your “Free” Services Putting You in the Red?

06/18/201011/25/2015Blog, management, marketing, retail, small businessbusiness, Consulting, customer service, Education and Training, free, goods, Goods and services, Google, management, retail, Server Message Block, services, Small business, Telecommunications, time, value

Have customers come to depend on your “free” services too much? Throwing in small goods and services and not considering the value of services and expertise can put you out of business….

Store Etiquette Should be Sincere to be Effective

06/17/201011/25/2015Blog, leadership, management, marketing, retail, sales, small businesscustomer service, customers, greet, greeting, Hello!, management, retail, Sales, sincerity, Store manager

Who’s with me on this? – Please STOP yelling “hello” at me as I walk in the door of a store.