Your Staff is Your Best Investment Toward Success

Your Staff is Your Best Investment Toward Success

Your Staff is Your Best Investment Toward Success

Employee Turnover SucksTurnover sucks profits from your business

It’s never good to lose staff – for you or your customers. Will your staff leave you? Not if you buy them pastries.  😉 kidding.

The real reason they most often leave is they don’t feel you have their backs.

SMB Owners and managers – stand behind staff challenged by customers, delivery people, administrators, anyone. Good, loyal associates are damaged if you disrespect them – especially in front of others.

Either give them the authority to make decisions – based on your good training – or leave ALL decisions up to you. Do you really want total control? No.

Customers are happy when a decision can be made on the spot.

Pay them well, and praise them well.

DO YOU:

  • pay better wages with raises based on merit?
  • have good training and follow-up?
  • have a reward system?
  • have a review policy?
  • smile?

Your staff will be your best asset if you train them well and support their growth. You do get what you give. Customer service levels are a direct reflection of your staff’s interpretation of what they are worth to you. Market well all you want, but remember, it’s what happens on the floor that makes the sale – and your staff is your customers’ most direct experience of Your SMB.

Think hard about that.

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