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Sales

5 Ways to Create Customer-Centric Servic

02/17/2011marketingbusiness, Consulting, customer service, Marketing, retail, Returns, Sales, Web Design and Development

If you don’t have a firm grip on how returns are handled in your business, you might as well throw money out the window. Read this article to learn some valuable lessons on handling returns.

#1 rule for retail success

02/13/2011leadership, management, marketingAtlanta, business, customer service, Facebook, retail, Sales, Salesforce.com, Social network, twitter

So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.

Customer service “is the new Black” in Retail

01/13/2011leadership, management, marketingBrick and mortar business, business, Cash register, customer loyalty, customer service, Education and Training, entrepreneur, L.L.Bean, Lands' End, retail, Sales, Salesforce.com, Shopping, success, time management

Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.

3 Reasons Your Customers May Be Defecting to Online Shopping

12/14/2010marketingAlpharetta Georgia, Atlanta, business, connection, customer loyalty, customer service, Education and Training, Electronic commerce, LinkedIn, management, Mobile phone, Online shopping, retail, Sales, Salesforce.com, Salesmanship, success

Are you driving your in-house customers online?

Are You Talking Your Customers Out of the Sale?

08/24/2010leadership, management, marketingBody language, business, Communications, customer service, entrepreneur, retail, Sales, Selling, Social Media, success, twitter

Bark, Bark! Are you talking your customer OUT of the sale?