404.295.7755
hania@smbsmartmarketing.com
3162 Johnson Ferry Rd. #331, Marietta, GA 30062

customer service

3 ways to DEmotivate your staff

03/10/2011leadership, managementAllods Online, business, business men, business women, Charlie Sheen, Communication, connection, customer service, Facebook, Meeting, morale, Motivation, Motivational poster, Peter Tom, Poster, productivity, Review site, Role-playing game, Small business, success, Top 40, World Wide Web

Most managers and business owners are not aware of the high replacement cost of their employees. Learn what motivates your staff for increased loyalty.

Priorities – Customer service or paperwork?

03/02/201112/01/2015leadership, management, marketingbusiness, Consulting, customer service, Education and Training, employers, FedEx, Flickr, Flood, franchisees, franchises, IGG Software, Internal Revenue Service, LegalZoom, owners, Paperwork, retail, Retail loss prevention, Shoplifting, Small business, Stolen base, Theft

Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.

Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance

02/24/2011leadership, management, retail, small businessbusiness, Complaint, customer service, Education and Training, franchisees, franchises, Internet forum, Lunch, Performance, retail, Sales, Salesforce.com, Small business, TechCrunch

It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.

5 Ways to Create Customer-Centric Servic

02/17/2011marketingbusiness, Consulting, customer service, Marketing, retail, Returns, Sales, Web Design and Development

If you don’t have a firm grip on how returns are handled in your business, you might as well throw money out the window. Read this article to learn some valuable lessons on handling returns.

#1 rule for retail success

02/13/2011leadership, management, marketingAtlanta, business, customer service, Facebook, retail, Sales, Salesforce.com, Social network, twitter

So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.

Social Media is Not a Fad Anymore

01/31/2011management, marketingbusiness, Communications, connection, customer loyalty, Customer relationship management, customer service, entrepreneur, Facebook, Joe Biden, Marketing, PBS NewsHour, Small business, Social Media, twitter

Facebook, Twitter and LinkedIn are the 3 most influential social media sites – at least right now. It is not just about sharing the news that Sally is having coffee with her BFF. These are the most influential marketing machines out there right now.