Customer relationship management

4 ways to lose customers

10/11/2011Blog, management, marketing, small business, Social MediaBlack hole, business, Call centre, Customer relationship management, customer service, E-mail, Education and Training, Facebook, FAQ, NASA, Question, Social Media, success, twitter, United States, YouTube

Bottom Line – and I think I speak for many customers… How stupid is it for a business to piss off a customer? Here’s my insensitive blast! :s

Social Media is Not a Fad Anymore

01/31/2011management, marketingbusiness, Communications, connection, customer loyalty, Customer relationship management, customer service, entrepreneur, Facebook, Joe Biden, Marketing, PBS NewsHour, Small business, Social Media, twitter

Facebook, Twitter and LinkedIn are the 3 most influential social media sites – at least right now. It is not just about sharing the news that Sally is having coffee with her BFF. These are the most influential marketing machines out there right now.