Consulting

Priorities – Customer service or paperwork?

03/02/201112/01/2015leadership, management, marketingbusiness, Consulting, customer service, Education and Training, employers, FedEx, Flickr, Flood, franchisees, franchises, IGG Software, Internal Revenue Service, LegalZoom, owners, Paperwork, retail, Retail loss prevention, Shoplifting, Small business, Stolen base, Theft

Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.

5 Ways to Create Customer-Centric Servic

02/17/2011marketingbusiness, Consulting, customer service, Marketing, retail, Returns, Sales, Web Design and Development

If you don’t have a firm grip on how returns are handled in your business, you might as well throw money out the window. Read this article to learn some valuable lessons on handling returns.

Be Your Own Undercover Boss

12/27/2010Blog, leadership, management, small businessbusiness, CBS, Chief executive officer, Company, Consulting, DirecTV, management, Self-employment, Undercover Boss, United States

If you are a small business owner, be your own Undercover Boss…

Are Your “Free” Services Putting You in the Red?

06/18/201011/25/2015Blog, management, marketing, retail, small businessbusiness, Consulting, customer service, Education and Training, free, goods, Goods and services, Google, management, retail, Server Message Block, services, Small business, Telecommunications, time, value

Have customers come to depend on your “free” services too much? Throwing in small goods and services and not considering the value of services and expertise can put you out of business….