Brick and mortar business

Expected better results from Facebook and Twitter?

07/10/201212/01/2015Blog, management, marketing, small business, Social Mediaboomers, Brick and mortar business, business, Communications, customer loyalty, customer service, Education and Training, entrepreneur, Facebook, Google, Grand Opening, grand opening banner, IPhone, Marketing, Small business, Social Media, success, technology, time management, twitter

New users of Facebook and Twitter for small business lead generation are often disappointed in the lack of immediacy in big results. Frankly, that’s a bit like expecting total …

Customer service “is the new Black” in Retail

01/13/2011leadership, management, marketingBrick and mortar business, business, Cash register, customer loyalty, customer service, Education and Training, entrepreneur, L.L.Bean, Lands' End, retail, Sales, Salesforce.com, Shopping, success, time management

Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.