management

Dancing with the customers

05/10/2011Blog, leadership, management, small businessArt, Arthur Murray, Ballroom, boomers, customer loyalty, customer service, Dance, Dance move, Dance studio, Dancing with the Stars, Hines Ward, Kirstie Alley, Maksim Chmerkovskiy, Monday, retail, Sales, Shopping

If you’ve ever watched Dancing with the Stars, you know that both dancers can’t lead at the same time! Read why this is the most important concept in sales as well.

How to Motivate Your Staff and Increase Sales

04/14/2011leadership, managementbusiness, Company, Creativity, Education and Training, Human resources, management, Mikhail Baryshnikov, morale, Motivation, Performance, Public relations, Reinforcement, Sales, Sales management

“I do not try to dance better than anyone else. I only try to dance better than myself.” ~ Mikhail Baryshnikov. If only your staff was so well self-motivated! But most employees seem to fall under the influence of …

Instead of lowering prices, add value

04/02/2011management, marketingbusiness, Coral Gables Florida, customer loyalty, customer service, focus, Foursquare, Groupon, Merchandising, Miracle Mile, Price, retail, Shopping, Small business

Considering discounting to attract more customers? Consider doing the opposite for the ultimate benefit to your customers.

“Next in line, please” could thwart sales opportunities

03/15/2011Blog, management, marketing, small businessbusiness, Cashier, Consumer behaviour, Coupon, customer service, Education and Training, IPhone, Job description, Merchandising, Product (business), Queue area, retail, Sales, Small business, success, Training

Have you unconsciously trained your staff to be blind to sales opportunities? Job description restrictions may be thwarting your staff’s ability to sell more.

3 ways to DEmotivate your staff

03/10/2011leadership, managementAllods Online, business, business men, business women, Charlie Sheen, Communication, connection, customer service, Facebook, Meeting, morale, Motivation, Motivational poster, Peter Tom, Poster, productivity, Review site, Role-playing game, Small business, success, Top 40, World Wide Web

Most managers and business owners are not aware of the high replacement cost of their employees. Learn what motivates your staff for increased loyalty.

Priorities – Customer service or paperwork?

03/02/201112/01/2015leadership, management, marketingbusiness, Consulting, customer service, Education and Training, employers, FedEx, Flickr, Flood, franchisees, franchises, IGG Software, Internal Revenue Service, LegalZoom, owners, Paperwork, retail, Retail loss prevention, Shoplifting, Small business, Stolen base, Theft

Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.