management

Expected better results from Facebook and Twitter?

07/10/201212/01/2015Blog, management, marketing, small business, Social Mediaboomers, Brick and mortar business, business, Communications, customer loyalty, customer service, Education and Training, entrepreneur, Facebook, Google, Grand Opening, grand opening banner, IPhone, Marketing, Small business, Social Media, success, technology, time management, twitter

New users of Facebook and Twitter for small business lead generation are often disappointed in the lack of immediacy in big results. Frankly, that’s a bit like expecting total …

Small Business Owner and you still don’t own a SmartPhone?

03/29/2012management, marketing, non-profit, small businessboomers, business, business card scanner, Communications, connection, customer loyalty, customer service, Education and Training, entrepreneur, Facebook, Flip (form), Global Positioning System, initial expense, Instant messaging, Internet access, LinkedIn, Marketing, miniature computer, mobile, Personal computer, Small business, Smartphone, Social Media, success, Talk radio, technology, time management

What’s the first thing you notice about this picture? No one has their Smartphones to their EARS! Why? Because there is so much more you can do with them than talk to others! (I don’t Read More

Social Media: the part that is “Free” is just a tool.

03/09/2012Blog, management, marketing, non-profit, retail, small business, Social Mediabad websites, business, Communications, Education and Training, entrepreneur, Facebook, free website template, LinkedIn, Marketing, media tools, pinterest, right tools, Small business, Social Media, Social network, success, technology, twitter, YouTube

How well are you using your social media tools? Tell me you don’t run across a lot of bad websites and social media pages on a daily basis…?

Non-Profits: How important is a Mission Statement?

02/26/201201/24/2016leadership, management, marketing, non-profitbusiness, business strategies, Communications, connection, Marketing, marketing strategy, mission vision, mixed message, non profit organization, Non-Profit, Social Media, success, vision values

If you aren’t properly marketing your mission, you aren’t creating a road to success for your cause. You must create awareness to be successful in generating donations…

What Would Don Draper Do with Social Media?

10/23/2011Blog, management, marketing, non-profit, small business, Social Mediabusiness, Chris Brogan, Don Draper, Facebook, LinkedIn, Mad Men, Marketing, Peggy Olson, Pete Campbell, Quora, Simon Sinek, Social Media, success, twitter

Social Media veterans or newbies…learn from #1 TV SOB in 1960’s marketing – Don Draper. Nobody liked him but he knew what the hell he was doing. (Think Steve Jobs.)

4 ways to lose customers

10/11/2011Blog, management, marketing, small business, Social MediaBlack hole, business, Call centre, Customer relationship management, customer service, E-mail, Education and Training, Facebook, FAQ, NASA, Question, Social Media, success, twitter, United States, YouTube

Bottom Line – and I think I speak for many customers… How stupid is it for a business to piss off a customer? Here’s my insensitive blast! :s