Blog

Dancing with the customers

05/10/2011Blog, leadership, management, small businessArt, Arthur Murray, Ballroom, boomers, customer loyalty, customer service, Dance, Dance move, Dance studio, Dancing with the Stars, Hines Ward, Kirstie Alley, Maksim Chmerkovskiy, Monday, retail, Sales, Shopping

If you’ve ever watched Dancing with the Stars, you know that both dancers can’t lead at the same time! Read why this is the most important concept in sales as well.

“Next in line, please” could thwart sales opportunities

03/15/2011Blog, management, marketing, small businessbusiness, Cashier, Consumer behaviour, Coupon, customer service, Education and Training, IPhone, Job description, Merchandising, Product (business), Queue area, retail, Sales, Small business, success, Training

Have you unconsciously trained your staff to be blind to sales opportunities? Job description restrictions may be thwarting your staff’s ability to sell more.

Be Your Own Undercover Boss

12/27/2010Blog, leadership, management, small businessbusiness, CBS, Chief executive officer, Company, Consulting, DirecTV, management, Self-employment, Undercover Boss, United States

If you are a small business owner, be your own Undercover Boss…

How to Really Screw Up Your Business in 5 Easy Steps

09/27/2010Blog, leadership, management, marketing, small businessbusiness, entrepreneur, Leadership, Money, PayPal, recognition, Small business, success, Tax, time management, United States

You know who you are! The one who can’t let go or delegate anything. It’s time for you to realize that investing in some side help can save you a lot more money than it costs to hire them.

Focus on Where You Want to Go

08/20/201012/01/2015Blog, leadership, management, marketing, retail, small business, Social Mediabusiness, Communications, connection, Donald Fehr, entrepreneur, focus, Hockey, Ice hockey, layoffs, morale, Olympics, sincerity, Sochi, Social Media, success, The Next One, twitter, Wayne Gretzky

I’ve printed out these quotes and put them on my wall because it hit me that Life isn’t really about change, it’s about…

Are 140 Characters Enough to Network?

07/11/2010Blog, marketing, non-profit, small business, Social MediaCommunications, connection, Small business, Social Media, twitter

So, this is why Social Media works! People have less time to stop and chat as in past generations, but they still seek meaningful connections at every…