9 Steps to Twitter Power
If you still think Twitter is a joke, maybe you were one of those who just 5 years ago thought you didn’t need a website. Learn 9 easy steps to begin to benefit from this powerful marketing medium.
Kindness to staff begets kindness to customers? –Tom Peters
Making your business better is as simple as you being better company for your staff. Read why your staff’s energy toward your customers is a direct reflection of your disposition!
How to use social media to protect your customer service reputation
Even if you are technophobic, you must at least monitor social media avenues like twitter and facebook for comments customers may make about your business practices. Read this article to learn some easy first steps for monitoring social media.
Customer service “is the new Black” in Retail
Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.
“Screw it, let’s do it!” – The Art of Self-Motivation from Richard Branson:
Get motivated with this article from Richard Branson. Customers are coming back – are you ready to win them back to your business or will you continue with the status quo? Read this article to be inspired for 2011!
Be Your Own Undercover Boss
If you are a small business owner, be your own Undercover Boss…