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Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance

02/24/2011leadership, management, retail, small businessbusiness, Complaint, customer service, Education and Training, franchisees, franchises, Internet forum, Lunch, Performance, retail, Sales, Salesforce.com, Small business, TechCrunch

It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.

Feeling left behind in social media know how?

02/22/2011marketingbusiness, Chris Brogan, Facebook, Foursquare, LinkedIn, Middle East, Social Media, twitter, YouTube

Embarrassed by your lack of social media knowledge? Think it’s still about college kids and dating? Read how to get with it so your small business will thrive!

5 Ways to Create Customer-Centric Servic

02/17/2011marketingbusiness, Consulting, customer service, Marketing, retail, Returns, Sales, Web Design and Development

If you don’t have a firm grip on how returns are handled in your business, you might as well throw money out the window. Read this article to learn some valuable lessons on handling returns.

#1 rule for retail success

02/13/2011leadership, management, marketingAtlanta, business, customer service, Facebook, retail, Sales, Salesforce.com, Social network, twitter

So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.

Neighborhood bars lure customers with the Superbowl

02/01/2011management, marketingAtlanta, customer loyalty, Facebook, Food, Green Bay Packers, management, neighborhood bars, Pittsburgh, Pittsburgh Steelers, Recreation, Small business, success, Super Bowl, Superbowl Sunday, United States

The Superbowl is a golden opportunity for neighborhood bars and restaurants to be able to hit every demographic to expand their customer base. How often do businesses get such a wide range of customer types in one day? Read what smart businesses do to bring in fresh traffic for year ’round business.

Social Media is Not a Fad Anymore

01/31/2011management, marketingbusiness, Communications, connection, customer loyalty, Customer relationship management, customer service, entrepreneur, Facebook, Joe Biden, Marketing, PBS NewsHour, Small business, Social Media, twitter

Facebook, Twitter and LinkedIn are the 3 most influential social media sites – at least right now. It is not just about sharing the news that Sally is having coffee with her BFF. These are the most influential marketing machines out there right now.