404.295.7755
hania@smbsmartmarketing.com
3162 Johnson Ferry Rd. #331, Marietta, GA 30062

Author: Hania Sudymont Whitfield

#1 rule for retail success

02/13/2011leadership, management, marketingAtlanta, business, customer service, Facebook, retail, Sales, Salesforce.com, Social network, twitter

So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.

Social Media is Not a Fad Anymore

01/31/2011management, marketingbusiness, Communications, connection, customer loyalty, Customer relationship management, customer service, entrepreneur, Facebook, Joe Biden, Marketing, PBS NewsHour, Small business, Social Media, twitter

Facebook, Twitter and LinkedIn are the 3 most influential social media sites – at least right now. It is not just about sharing the news that Sally is having coffee with her BFF. These are the most influential marketing machines out there right now.

9 Steps to Twitter Power

01/24/201112/01/2015leadership, marketingAmerican Marketing Association, business, Egypt, Facebook, Hello!, Marketing, Middle East, Phil McGraw, Social Media, Social network, Social network service, Social Networking, Trending and Popularity, Tunisia, twitter, Uniform Resource Locator

If you still think Twitter is a joke, maybe you were one of those who just 5 years ago thought you didn’t need a website. Learn 9 easy steps to begin to benefit from this powerful marketing medium.

How to use social media to protect your customer service reputation

01/18/2011marketingAtlanta, business, customer loyalty, customer service, entrepreneur, Facebook, focus, LinkedIn, recognition, retail, Shopping, Small business, Smartphone, Social Media, social media monitoring, Tweetdeck, twitter

Even if you are technophobic, you must at least monitor social media avenues like twitter and facebook for comments customers may make about your business practices. Read this article to learn some easy first steps for monitoring social media.

“Screw it, let’s do it!” – The Art of Self-Motivation from Richard Branson:

01/06/2011leadership, management, marketingAOL, business, customer service, entrepreneur, IPad, Magazines and E-zines, postaday2011, Richard Branson, Small business, Virgin Galactic, Virgin Group

Get motivated with this article from Richard Branson. Customers are coming back – are you ready to win them back to your business or will you continue with the status quo? Read this article to be inspired for 2011!

Thou shalt not steal, take, borrow...

8 Tips To Minimize Employee Shrinkage – 10x Higher Theft vs Shoplifters

12/23/2010leadership, managementbusiness, Christmas, Crime, FedEx, Identity theft, Kleptomania, retail, Retail loss prevention, Security, Shoplifting, Shrinkage (accounting), Theft

Employee Shrinkage – 10X greater loss than shoplifting. Theft opportunities knock if you are leaving the door open. Read how to dramatically cut employee shrinkage down.