social media monitoring

How to use social media to protect your customer service reputation

01/18/2011marketingAtlanta, business, customer loyalty, customer service, entrepreneur, Facebook, focus, LinkedIn, recognition, retail, Shopping, Small business, Smartphone, Social Media, social media monitoring, Tweetdeck, twitter

Even if you are technophobic, you must at least monitor social media avenues like twitter and facebook for comments customers may make about your business practices. Read this article to learn some easy first steps for monitoring social media.