Customer service “is the new Black” in Retail
Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.
8 Tips To Minimize Employee Shrinkage – 10x Higher Theft vs Shoplifters
Employee Shrinkage – 10X greater loss than shoplifting. Theft opportunities knock if you are leaving the door open. Read how to dramatically cut employee shrinkage down.
3 Reasons Your Customers May Be Defecting to Online Shopping
Are you driving your in-house customers online?
Are You Talking Your Customers Out of the Sale?
Bark, Bark! Are you talking your customer OUT of the sale?
“Family” Dysfunction at Work can be Healthy for Small Business!
How natural and real and a lesson for all of us. Maybe that’s a vital factor in small business success – making your…
Rate Employees in Terms of ROI
We tend to see what we want to see. And when we catch a glimpse of what we don’t like, we run from it or deny it exists because it may seem…