management

Are Your “Free” Services Putting You in the Red?

06/18/201011/25/2015Blog, management, marketing, retail, small businessbusiness, Consulting, customer service, Education and Training, free, goods, Goods and services, Google, management, retail, Server Message Block, services, Small business, Telecommunications, time, value

Have customers come to depend on your “free” services too much? Throwing in small goods and services and not considering the value of services and expertise can put you out of business….

Store Etiquette Should be Sincere to be Effective

06/17/201011/25/2015Blog, leadership, management, marketing, retail, sales, small businesscustomer service, customers, greet, greeting, Hello!, management, retail, Sales, sincerity, Store manager

Who’s with me on this? – Please STOP yelling “hello” at me as I walk in the door of a store.