franchisees

Priorities – Customer service or paperwork?

03/02/201112/01/2015leadership, management, marketingbusiness, Consulting, customer service, Education and Training, employers, FedEx, Flickr, Flood, franchisees, franchises, IGG Software, Internal Revenue Service, LegalZoom, owners, Paperwork, retail, Retail loss prevention, Shoplifting, Small business, Stolen base, Theft

Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.

Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance

02/24/2011leadership, management, retail, small businessbusiness, Complaint, customer service, Education and Training, franchisees, franchises, Internet forum, Lunch, Performance, retail, Sales, Salesforce.com, Small business, TechCrunch

It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.