Priorities – Customer service or paperwork?
Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.
Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance
It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.
Customer service “is the new Black” in Retail
Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.
3 Reasons Your Customers May Be Defecting to Online Shopping
Are you driving your in-house customers online?
Are Your “Free” Services Putting You in the Red?
Have customers come to depend on your “free” services too much? Throwing in small goods and services and not considering the value of services and expertise can put you out of business….