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customer loyalty

5 Ways to Stop Paying Sales Staff to Stand Around!

06/23/2011Blog, leadership, management, marketing, retail, small business, Social Mediabusiness, customer loyalty, customer service, Education and Training, Insurance, management, morale, Office Depot, productivity, recognition, retail, Sales, Shopping, Small business, success, time management

It makes me NUTS when I walk into a store and see employees just standing around, arms folded, slouched posture, looking oh, so bored… WHEN THEY COULD BE…

The answer in customer service is never “No.”

05/24/2011leadership, managementbusiness, customer loyalty, customer service, Fountain of Youth, Jack Sparrow, Johnny Depp, Pirates of the Caribbean, Pirates of the Caribbean: On Stranger Tides, Question, Salesforce.com, Social Media, success

Ever been asked by a customer if you carry a particular item and give that customer a “no” in reply? Does the customer give up? No, they expect…

Dancing with the customers

05/10/2011Blog, leadership, management, small businessArt, Arthur Murray, Ballroom, boomers, customer loyalty, customer service, Dance, Dance move, Dance studio, Dancing with the Stars, Hines Ward, Kirstie Alley, Maksim Chmerkovskiy, Monday, retail, Sales, Shopping

If you’ve ever watched Dancing with the Stars, you know that both dancers can’t lead at the same time! Read why this is the most important concept in sales as well.

Warning! Sidewalk sales can kill customer relationship building

04/05/2011marketingbusiness, Canada, customer loyalty, customer service, Discount store, Doubting Thomas, Education and Training, Employer Identification Number, entrepreneur, Merchandising, Public relations, retail, Sales, Salvation Army, Shopping, Small business, Visual merchandising, Wikipedia

Don’t sacrifice prime real estate and loyal customers with repeat sale” merchandise! Do this test in your store and learn which “sale psychology” works for you!

Instead of lowering prices, add value

04/02/2011management, marketingbusiness, Coral Gables Florida, customer loyalty, customer service, focus, Foursquare, Groupon, Merchandising, Miracle Mile, Price, retail, Shopping, Small business

Considering discounting to attract more customers? Consider doing the opposite for the ultimate benefit to your customers.

Neighborhood bars lure customers with the Superbowl

02/01/2011management, marketingAtlanta, customer loyalty, Facebook, Food, Green Bay Packers, management, neighborhood bars, Pittsburgh, Pittsburgh Steelers, Recreation, Small business, success, Super Bowl, Superbowl Sunday, United States

The Superbowl is a golden opportunity for neighborhood bars and restaurants to be able to hit every demographic to expand their customer base. How often do businesses get such a wide range of customer types in one day? Read what smart businesses do to bring in fresh traffic for year ’round business.