leadership

Dancing with the customers

05/10/2011Blog, leadership, management, small businessArt, Arthur Murray, Ballroom, boomers, customer loyalty, customer service, Dance, Dance move, Dance studio, Dancing with the Stars, Hines Ward, Kirstie Alley, Maksim Chmerkovskiy, Monday, retail, Sales, Shopping

If you’ve ever watched Dancing with the Stars, you know that both dancers can’t lead at the same time! Read why this is the most important concept in sales as well.

How to Motivate Your Staff and Increase Sales

04/14/2011leadership, managementbusiness, Company, Creativity, Education and Training, Human resources, management, Mikhail Baryshnikov, morale, Motivation, Performance, Public relations, Reinforcement, Sales, Sales management

“I do not try to dance better than anyone else. I only try to dance better than myself.” ~ Mikhail Baryshnikov. If only your staff was so well self-motivated! But most employees seem to fall under the influence of …

3 ways to DEmotivate your staff

03/10/2011leadership, managementAllods Online, business, business men, business women, Charlie Sheen, Communication, connection, customer service, Facebook, Meeting, morale, Motivation, Motivational poster, Peter Tom, Poster, productivity, Review site, Role-playing game, Small business, success, Top 40, World Wide Web

Most managers and business owners are not aware of the high replacement cost of their employees. Learn what motivates your staff for increased loyalty.

Priorities – Customer service or paperwork?

03/02/201112/01/2015leadership, management, marketingbusiness, Consulting, customer service, Education and Training, employers, FedEx, Flickr, Flood, franchisees, franchises, IGG Software, Internal Revenue Service, LegalZoom, owners, Paperwork, retail, Retail loss prevention, Shoplifting, Small business, Stolen base, Theft

Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.

Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance

02/24/2011leadership, management, retail, small businessbusiness, Complaint, customer service, Education and Training, franchisees, franchises, Internet forum, Lunch, Performance, retail, Sales, Salesforce.com, Small business, TechCrunch

It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.

#1 rule for retail success

02/13/2011leadership, management, marketingAtlanta, business, customer service, Facebook, retail, Sales, Salesforce.com, Social network, twitter

So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.