Priorities – Customer service or paperwork?
Are you usually buried in administrative minutiae? Be careful it’s not becoming an obstacle to running your business.
Top 10 Reasons Your Staff is Blaming YOU for Their Lack of Performance
It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.
Feeling left behind in social media know how?
Embarrassed by your lack of social media knowledge? Think it’s still about college kids and dating? Read how to get with it so your small business will thrive!
Neighborhood bars lure customers with the Superbowl
The Superbowl is a golden opportunity for neighborhood bars and restaurants to be able to hit every demographic to expand their customer base. How often do businesses get such a wide range of customer types in one day? Read what smart businesses do to bring in fresh traffic for year ’round business.
Kindness to staff begets kindness to customers? –Tom Peters
Making your business better is as simple as you being better company for your staff. Read why your staff’s energy toward your customers is a direct reflection of your disposition!
Customer service “is the new Black” in Retail
Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.