Tools and etiquette for posting “in absentia” during the busy holiday season

Social Media is defined by 2 way interaction. So, how do you still post when you can’t be present?

How to use social media to protect your customer service reputation

Even if you are technophobic, you must at least monitor social media avenues like twitter and facebook for comments customers may make about your business practices. Read this article to learn some easy first steps for monitoring social media.