I’ve had a change in direction at my job… I’m troubleshooting the worst department in the company. As far back as I can remember, almost every employer I have had has placed me in problem departments or stores for the sole purpose of turning them around and I loved every minute of it! So satisfying to go from worst to first!
What should you look for when you are troubleshooting your own business? It doesn’t matter how short or long you have been in business, we all seem to get stuck in the same ruts that can put us in a downward spiral if we are not careful.
First look to see HOW you and your staff are performing. If there are tools that are not being used, or if you and/or your staff don’t have the tools needed to perform each job effectively, that’s where you start.
Yes, you often can get by without less than the most modern tools, but do an honest assessment of the cost of better software, phone systems, etc. against the resulting ROI. This is often overlooked because of the initial expense involved. Penny wise and pound foolish! When a new system can potentially cut work time in half and help you work smarter – not harder – then it’s a necessary investment. How will you ever grow if you can’t handle what you have now?
Second – get out the elbow grease and get to work cleaning up! As you pick up every piece of paper in your stacks, either throw it away or file it – now! Don’t put it aside to decide later – do it now! Make a new rule to touch it only once. Scan as much as possible – attach documents to their respective clients folders or accounts. When you have all of your documents in one place on your desktop, you have all of your information in one location, you save steps to the file cabinet, and you have the ability to email those documents immediately if necessary.
Next steps to troubleshooting in my next post – in the meantime, assess your tools and clean up!
What’s your biggest stumbling block to getting organizing?
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