The return counter is where most good customers are lost by retailers. It is crucial to your business to value how returns are handled in your store.
Read this article by Robert E. Walters, VP of Sales & Marketing, The Retail Equation to learn more very valuable lessons in regard to how to handle returns…
5 Ways to Create Customer-Centric Service at the Return Counter http://ow.ly/3YFSG
- Can customers tell the difference between great customer service and merely a liberal return policy? (bizcommunicator.wordpress.com)